In 2021, state and local governments were estimated to have spent nearly $120 billion on information technology (IT), much of which was purchased from the private sector in the form of software subscriptions and maintenance, systems integration, infrastructure, and managed services across a multitude of segments, from health and human services to transportation to education. IT spending continues to rise every year as governments prioritize cybersecurity, data governance, and application and infrastructure modernization. And yet, while IT may be critical to government operations, it can also be one of the most difficult things for state and local governments to procure.
In this final installment of the transforming IT procurement series, we focus on applying a results-driven approach after the contract has been awarded. Key questions that we’ll consider include: Now that we have executed a contract, how do we optimize our chances for success? Furthermore, what role can a central procurement office play in mitigating the risk that the completed project does not match the intended goals of the solicitation?
