When vendors have positive experiences engaging with government, government delivers better results. Understanding vendor pain points is a core strategy in improving procurement operations and in attracting a larger, more diverse group of suppliers.
The Procurement Excellence Network (PEN) held a training event on best practices for designing, distributing, and analyzing data from vendor surveys. This session covered designing surveys that are free of bias, lowering the burden of vendor participation, and set procurement teams up for success in analyzing survey responses.
We provided take-home tangible tools and examples to aid participants in launching their own vendor survey (e.g., template questions, sample outreach emails, and analysis plans).
