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An initiative of the Harvard Kennedy School Government Performance Lab



  • Nicolas Diaz Amigo

    City of Syracuse, New York
    Chief Innovation & Data Officer
  • Lawrence Gann

    County of Los Angeles, California
    General Manager (Purchasing & Contract Services), Internal Services Department
  • Windy Aphayrath

    State of Utah
    Chief Procurement Officer/Director, Division of Purchasing & General Services

Event Materials

Navigating the Challenges of Using Technology to Transform Procurement

Peer Roundtable


| 12:00 pm

- 1:30 pm


Has your government faced challenges when buying or implementing technology aimed at modernizing procurement processes?

Many state and local governments are shifting away from antiquated, paper-based procurement processes by leveraging technology. However, buying and implementing a new technology can bring a wide variety of challenges, from deciding which technology will be best equipped to meet your needs, to balancing the perspectives of multiple internal stakeholders, to preparing staff for new workflows and procedures.

The Procurement Excellence Network (PEN) hosted a peer roundtable discussion on how to set your government up for success when soliciting and implementing procurement-related technology (i.e., a new e-procurement system) and how to navigate the challenges these purchases present. This roundtable also featured examples from peer governments with procurement technology success stories and their lessons learned on how to avoid common pitfalls.