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An initiative of the Harvard Kennedy School Government Performance Lab

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Assessing and Tracking Vendor Performance

How-to Guide: Assessing and Tracking Vendor Performance

Governments rely on vendors to provide goods and services to residents every day, yet many do not have mechanisms in place to formally track the performance of these vendors. Without an understanding of how vendors are doing, governments are limited in their ability to improve performance or to make well-informed decisions about hiring a vendor in the future or renewing a contract.

Setting up a vendor performance evaluation system can enable governments to track important data about vendors' performance over time and to support vendors in improving how they deliver goods or services. Such a system can help influence decisions on which vendors your government chooses to contract with based on previous experiences and facilitate better and more transparent information-sharing across departments and with peer governments. This how-to guide will help you get started in setting up a vendor performance evaluation system in your government.