Every purchasing team encounters problems in their day-to-day work – it’s inevitable! But oftentimes, the solutions that governments design address only the symptom of a problem rather than its root cause. To fix tricky problems, you’ll need to dig deep beneath the surface of the issue to figure out what’s causing it. In this quick read, you’ll learn three techniques to identify the root causes of challenges and understand how to create user-centric problem statements: the Five Whys, the Four W’s, and fishbone diagrams.
